Логотип Jira Service Desk

Simply affordable ITSM software

A fully featured IT service desk, including self-service, automation, SLAs, and CSAT reporting. Starting at $10/month. Take a free 7-day test drive. 


IT teams use ITSM (IT Service Management) software to manage the delivery of end-to-end services to customers based on best practices. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Desk provides ITIL-certified incident, problem, change and service request management templates that you can use out-of-the-box or customize. Your teams can create change requests without complex approvals, leverage chat for real-time response, and link incidents to problems in one click.

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«Умное» самообслуживание

With machine learning, your employees can always find their answers in your customized portal, no matter how they ask for them. 

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Автоматизация нового уровня

Ускорьте решение задач и автоматизируйте все процессы — маршрутизацию заявок, получение самых важных уведомлений и т. д.


Built for collaboration

Rally the right experts, swarm on a problem, or just high-five your team. Agile ITSM software built for working better together.

Everything you need from ITSM software

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Get out-of-the-box ITIL processes

Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes. 

Turn customer feedback into employee love

After any request is resolved, your customers can rate their experience and let your team know exactly how they're doing.

Создайте базу знаний

Add Confluence knowledge base to Jira Service Desk and help your employees help themselves. 

Автоматизируйте повторяющиеся задачи

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

Соблюдайте SLA

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Получайте отчеты по важным показателям

Если сделать важные для вашего бизнеса показатели нагляднее, вы сможете устранять проблемы еще до того, как они появятся, и работать эффективнее.

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Supercharge your ITSM solution

Choose from 550+ apps in the Atlassian Marketplace and customize Jira Service Desk to work best for you.

Don't just take our word for it
Icon Capterra #1 most popular ITSM software

#1 on Capterra's Top 20 Most Popular ITSM Software

Icon Capterra #1 most affordable ITSM software

#1 on Capterra's top 20 Most Affordable ITSM Software

Trustradius Icon Top rated IT Service Management Software

Top Rated IT Service Management Software on TrustRadius

Icon G2 Crowd Service Desk Software Leader 2017

G2 Crowd Service Desk Software Leader 2017

Simply affordable ITSM software, starting at $10/month

Learn more about ITSM software

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ITSM для современной ИТ-команды

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How Jira Service Desk approaches ITSM


Служба технической поддержки, служба поддержки и ITSM: в чем разница?