Логотип Jira Service Desk

Simply affordable ITSM software

A fully featured IT service desk, including self-service, automation, SLAs, and CSAT reporting. Starting at $10/month. Take a free 7-day test drive. 

ПО для ITSM

IT teams use ITSM (IT Service Management) software to manage the delivery of end-to-end services to customers based on best practices. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Desk provides ITIL-certified incident, problem, change and service request management templates that you can use out-of-the-box or customize. Your teams can create change requests without complex approvals, leverage chat for real-time response, and link incidents to problems in one click.

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«Умное» самообслуживание

With machine learning, your employees can always find their answers in your customized portal, no matter how they ask for them. 

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Автоматизация нового уровня

Ускорьте решение задач и автоматизируйте все процессы — маршрутизацию заявок, получение самых важных уведомлений и т. д.

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Built for collaboration

Rally the right experts, swarm on a problem, or just high-five your team. Agile ITSM software built for working better together.

Everything you need from ITSM software

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Get out-of-the-box ITIL processes

Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes. 

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Turn customer feedback into employee love

After any request is resolved, your customers can rate their experience and let your team know exactly how they're doing.

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Создайте базу знаний

Add Confluence knowledge base to Jira Service Desk and help your employees help themselves. 

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Автоматизируйте повторяющиеся задачи

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

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Соблюдайте SLA

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

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Получайте отчеты по важным показателям

Если сделать важные для вашего бизнеса показатели нагляднее, вы сможете устранять проблемы еще до того, как они появятся, и работать эффективнее.

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Supercharge your ITSM solution

Choose from 550+ apps in the Atlassian Marketplace and customize Jira Service Desk to work best for you.

Don't just take our word for it
Icon Capterra #1 most popular ITSM software

#1 on Capterra's Top 20 Most Popular ITSM Software

Icon Capterra #1 most affordable ITSM software

#1 on Capterra's top 20 Most Affordable ITSM Software

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Top Rated IT Service Management Software on TrustRadius

Icon G2 Crowd Service Desk Software Leader 2017

G2 Crowd Service Desk Software Leader 2017


Simply affordable ITSM software, starting at $10/month

Learn more about ITSM software

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ITSM для современной ИТ-команды

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How Jira Service Desk approaches ITSM

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Служба технической поддержки, служба поддержки и ITSM: в чем разница?