The Telegraph reaches more than 25 million unique users per month through its newspapers, mobile apps, website, and magazines.
The Telegraph had previously outsourced IT service management. “We were suffering from poor resolution times and lack of transparency,” says Carol Johnson, IT Director at The Telegraph Media Group. The company decided to move its IT Operations and service desk in-house.
“We had to find a service management solution, build and implement it in under three months. I felt that was impossible,” says Johnson.
Carol turned to Valiantys, a leading Atlassian Solution Partner, who recommended Jira Service Desk. Together, Valiantys and Carol’s team implemented Jira Service Desk, and within three months, the IT team was up and running, self-sufficient, and delivering improved support to customers.